Pay Your Tuition Fees Using Etisalat Smiles Points

You can now link your Smiles & GEMS Rewards accounts, allowing you to transfer your Smiles points to GEMS Rewards points in real time to pay for your child’s tuition fees!

If you don't have the GEMS Rewards app yet, click here to download it to your device!

 

How does it work?

  1. How do I link my GEMS Rewards and Etisalat smiles account?

It is fairly easy to link either of your accounts, please see the steps below for your reference.

  • Member should click on the Smiles tile under Earn GEMS points or Redeem GEMS points section

After clicking on the SMILES tile, it will get redirected to “Link Your Account” screen

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(Click on the SMILES tile shown on the screen)

  1. Do I need to be a Smiles member in order to link my Account?

Yes, you can only link account if you are a Smiles registered member as the PIN number will generate to the registered number

  • If clicked on “Link Your Account” button, the “LINK ACCOUNT USING PIN” screen will open.
  • The member must enter their Smiles registered mobile number which is “05X XXX XXXX) / Fixed 0X XXX XXXX” number and then submit to enter the PIN

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(Please enter your SMILES registered number in this screen)

  1. What if I don’t receive a PIN number to my registered number?

You have an alternate option that will direct you to the SMILES app and generate a PIN number, kindly note the PIN number generated will only last for approximately 5 minutes. Following here are steps copy your PIN number from SMILES app and paste to your GEMS Rewards app

  • Copy PIN from SMILES app

o If member can click on “Click here to view your PIN on the SMILES mobile app”.

o It will open Smiles card screen in SMILES application, where the PIN is stored.

o Member should click on Copy PIN, which will copy the PIN.

o Member can reset the PIN if PIN is expired.

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  • Paste PIN and PIN verification

o Post copying the PIN, the user must come back in GEMS Rewards app and paste the PIN

o The pop up will display, which will ask user to paste PIN on GEMS app.

o The paste PIN action will directly submit the PIN for verification.

o If PIN is incorrect then “Invalid credentials” error will be displayed.

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  1. What about my points accrued over GEMS Rewards or SMILES app?

You have an option to convert your points from GEMS Rewards to SMILES app or vice-versa, following here are steps for your reference.

  • The member will be linked on GEMS Rewards application for the Points conversion.
  • When the member successfully links their Smiles account, new screen will open with 2 options:

⮚ Option 1: Convert GEMS points to Smiles Points

⮚ Option 2: Convert Smiles Points to GEMS points.

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  1. How can I convert GEMS Rewards points to SMILES points?

The Members can convert their GEMS Points to Smiles Points in multiples of Five hundred (500) GEMS Points which is equal to Three Thousand (3000) Smiles Points

Note: 500 GEMS Points = 3000 SMILES Points

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  1. Is there a way to verify GEMS Rewards points to SMILES points conversion?

By submitting point conversion, transaction screen will get open where user can check all the transactions.

Convert Your Points:

o By clicking on the Convert your points, Point conversion options screen will open

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  1. How can I convert SMILES points to GEMS Rewards points?

On GEMS Rewards App:

  • Members can convert their Smiles Points into GEMS Points in multiples of Seven Thousand Five Hundred (7500) Smiles Points which is equal to Five Hundred (500) GEMS Points
  • While submitting point conversion, it will ask to enter PIN again

Note: 7500 SMILES Points = 500 GEMS Points

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  • Member must enter PIN again by copying PIN from SMILES app and click on submit for PIN verification
  • If PIN is verified successfully, the Smiles points will be submitted for conversion.

  1. Is there a way to verify SMILES points to GEMS Rewards conversion?

By submitting point conversion, transaction screen will get open where member can check all the transactions.

Convert Your Points

By clicking on the Convert your points, Point conversion options screen open

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  1. How can I delink my account on GEMS Rewards app?

  • If member wants to delink the account, member must click on Delink Your Account and pop up will notify “Account delinked successfully”
  • For point conversion, member must link their Smiles account again.

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  1. Post delinking account, how can I convert my SMILES points back in its place?

Member should follow below steps for account linking:

o Explore on main home screen

o click on more

o Opens bottom sheet

o Click Rewards exchanges in the list

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  1. Do I need to link GEMS Rewards in my SMILES app for point conversion?

  • The Rewards Exchange screen will have the “ADD MEMBERSHIP” button at the bottom.
  • By clicking on Add membership, Choose program screen will open and member must select GEMS program for point conversion.

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  1. Do I need any details of GEMS Rewards to enter on the SMILES app?

  • User must link their GEMS Rewards account by using GEMS Rewards Customer ID/Membership No.
  • Post entering the membership no., user will received 4 digit OTP via GEMS Registered email ID.

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  • User must enter 4 digit OTP.
  • OTP will be expired in 3 Minutes and user have to resend the OTP.
  • On successful OTP verification, user will be linked on SMILES app and user can convert points.

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  1. Once my GEMS Rewards App is linked to SMILES app, can I convert the points back to SMILES app?

Point conversion options

  • By clicking on Convert Points, program selection page will open
  • User must select GEMS (from/to) and SMILES (to/from) program for point conversion.

User can swap point selection by clicking on swap icon

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  1. Can I understand easy steps for points conversion once GEMS loyalty program is linked?

  • The Members can convert their GEMS Points into Smiles Points in multiples of Five hundred (500) GEMS Points which is equal to Three Thousand (3000) Smiles Points
  • By continuing for point conversion, confirmation pop up will open.

Note: 500 GEMS Points = 3000 SMILES Points

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  • By confirming, transaction status screen will open.
  • Transaction status can be pending or success.
  • Pending status can be updated to success when transactions get successful.

Note: 500 GEMS Points = 3000 SMILES Points

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  1. How can I delink account on SMILES app?

Account delinking

  • If user wants to delink the account, user must click on 3 dots of GEMS points details on Rewards exchange screen
  • By clicking on delete, the user will receive confirmation message as “Are you sure you want to remove linked membership?”

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Account delinking

  • By confirming membership delinking, the membership will be removed successfully, and success screen will open.
  • The OK button will open the “Add Membership” screen for linking GEMS account on SMILES app.

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